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Sunny Khoo is the Managing Consultant and founder of Human Synergy, a HR consulting & training company that focuses on linking people with business strategy. The Company was set up in 2009 and is a registered training provider under HRDF Malaysia.

Prior to this, Sunny led the Human Capital Services Practice of Watson Wyatt Malaysia. With close to 25 years of management consulting & commercial HR experience, he has worked across Malaysia, Singapore, Indonesia, China, Thailand, Philippines, Hong Kong and Australia. Before joining Watson Wyatt, he was the General Manager, Strategic HR for a large public listed company in Malaysia involved in property development, leisure and the hospitality industry. He gained his consulting experience with Towers Perrin and Andersen Business Consulting and has consulted both private and public sector clients, namely in the financial services, property & construction, telecommunications, energy and utilities, pharmaceuticals, conglomerates, plantation, manufacturing and government bodies.

Sunny’s key forte is in the areas of HR Transformation, Talent Management, Organizational Design, Change Management and Performance Management. He has trained and spoken on several public seminars in the areas of Performance Management and Talent Engagement and has written several articles and appeared once on a radio talk show, BFM. He has a Bachelor of Business [Management], from Monash University and he is a Certified Assessor for Assessment Center Tools and Techniques and a qualified Behavior Event Interviewer.

Since Human Synergy’s inception in 2009, Sunny together with his consortium partners have helped many organisations especially family-owned, both listed and private entities in aligning their people and talent initiatives to their business strategy. Having consulted and trained more than 100 different companies across numerous industries and various work cultures, Sunny is able to understand the business challenges quickly, accurately and linking them to the overall people agenda.

He and his team are currently consulting an SME organization in the areas of HR role redefinition in the wake of the Covid-19 pandemic and an education provider in realigning their compensation and benefits structure.


60 minutes, either one-on-one or with the board & executive team of a particular company. Prepaid sessions are available at 1,3 & 5 package rates and can be utilised for one particular expert or a combination of multiple experts. Alternatively, you can add on additional hours, as and when required.

You can contact our Advisory Team for any questions you may have, or simply book a 15-minute Free Expert Discovery online session with [email protected] and we will be happy to provide support and advice to the areas of expertise you/your business will require.

As this is an On Demand Virtual Advice & Coaching, individuals/companies can schedule the 60-minute session once a week, every fortnight or month, depending on their needs and also subject to the availability of the experts.

For now, all sessions will be conducted online – through either our Zoom or Webex meeting platform. Secured access will only be provided to the registered individuals or representatives of the company.

In a typical 60-minute session, the ‘Expert’ (Facilitator) will invite the individual/company to speak briefly on the issue and this will be followed through by some questions by the facilitator. The facilitator will then provide some insights and directions, offer valuable tips, share useful resources, give guidance with technical aspects or facilitate a better understanding of the issue/problem that can lead to some recommendation of actionable plans and alternative solutions. The nature of the advisory will be dependent on each client and their unique situation.

Individuals/Companies will be required to send in their questions with sufficient background information, outline of the current situation and description of the issues/challenges they are facing. This should be submitted at least 7 days in advance to allow the subject matter experts ample time to review the scenario and prepare for the advisory session.

Ideally, the issue/problem is provided to the expert before the session, He/she will be able to facilitate and guide discussions with the individual/company, address the concerns and facilitate possible next action steps and solutions to these issues. The guided conversations will help the individual/company get better clarity and insights of their situation and bring in wider perspectives that will in turn generate multiple options for consideration.

For the one-on-ones, the session will seek to build greater leadership confidence, foster an innovative and change mindset to tackle the uncertain and unpredictable and maintain a strong mental health when making tough and excruciating choices.

If facilitated within the leadership team environment, the session can also be used to optimise team engagement and resilience through open deliberations on various scenario planning and assessment on what is mission-critical, prompting the necessary re-evaluation of strategies and plans, in light of the current context.

Each session can be used to address different issues/problems, or could also be structured as a follow-up from the previous session to monitor and review progress and movements on the strategic plans and roadmap set, especially in addressing any matters of concerns that has occurred during the implementation phase.

ICDM will sign a Non-Disclosure Agreement with each Ask an Expert subscriber to ensure that the discussion content be kept confidential.

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