Kula has been a management consultant for the last 34 years during which time he has worked on a variety of assignments requiring both the hard aspects of consulting, like business process reengineering as well as the soft aspects, like leadership development programs. He is a firm believer in elevating organizations through tangible business and operational process improvements followed by interventions that ensure sustainability through the inculcation of the right values and leadership qualities.
Kula’s expertise in KPIs and balanced scorecard was gained through his work in several diverse industries in such companies as Shell, IBM, Securities Commission, Handal, MDV, Uniqema, In Qpharm, University of Malaya among others. His consulting approach on performance improvement assignment begins:
- With process mapping,
- Assisting the company in moving from ‘as is’ to ‘to be’,
- Determining the appropriate KPIs,
- Advising on the right mix of individual, team and company KPIs and
- Designing rewards and bonus schemes based on KPI achievement.
He has conducted workshops on KPIs:
- Emphasizing the characteristics of KPIs,
- The difference between effectiveness and efficiency KPIs,
- Connecting the KPIs of staff at all levels to the company’s KPI through the line-of-sight model
Kula’s consulting career has a mixture of external and internal consulting. He has worked with the PA Consulting Group, the IBM Consulting Group, Shell Malaysia, the Securities Commission of Malaysia, Towers Perrin and Linkage Asia, and has run leadership programs for ICLIF, APEC and several Government bodies.
External consulting has given him wide exposure to a variety of companies in numerous industries in different countries. It has enabled him to bring best practices from one industry to another. He also manages to compare and contrast the requirements of local companies with multinationals and tailors their needs accordingly.
His periods of internal consulting have allowed him to complement the strategic consulting experience with the day-to-day implementation aspects of making change happen.
